eat shit

From: TANG_Peng_Peng@ncss.gov.sg

Dear Home Help Service Providers

As part of the Eldercare Masterplan Review conducted by Ministry of Community Development, Youth and Sports (MCYS), the Ministry is currently reviewing the Home Help Service (HHS).

MCYS has requested for data on the consumption patterns of HHS clients in FY07/08 (1 Apr 07 - 31 Mar 08). This data is not part of the PES data that NCSS has requested you to track and monitor. Hence, we understand that it would be tedious for you to gather the information. We have requested MCYS to give a duration of 2 weeks for you to provide the information. We seek your assistance to provide the information as it would ultimately help to chart the future directions of Home Help Service.

A) Information Required
There are 2 areas:
1) Overview of the Consumption Pattern - How many clients are using 1/2/3/4/5 HHS service components
2) Breakdown of Consumption Patterns - Number of clients who are using the follow service combination(s)/ type:

Meals + Escort + Housekeeping
Meals + Escort
Meals + Housekeeping
Housekeeping + Escort
Meals only
Escort only
Housekeeping only
Personal Care Hygiene only
Laundry only

Impt: There should be NO duplication of client across the various categories.

Pls use the template below to submit the information:


B) Suggested Steps and Pointers
List out the clients the agency had served as at 1 Apr 2007, note down the service component(s) that they had utilised
Add in the new clients who joined the service and had activated the service(s) over the next 11 months (ie: May 07 - Mar 08). We are not looking at clients who had only been registered, they must have used the service in FY07/08.
Even if the client had only used a particular service once in the FY, pls count the person in
Pls include closed cases whom you have served during the FY

Here is a suggested template for those of you who may need one:
Fill up the template, put "1" under the service component(s) that had been utilised by individual client
Eg (1): To find out the number of clients who uses "meals + escort", click "1" on the drop-down arrow for "meals" and "escort", click "blank" for the rest of the services. You would then get the name of clients who use these 2 services, do an auto-sum on the number of clients.
Eg (2): To find out the number of clients who use 1/2/3/4/5 HHS service component(s), click "1/2/3/4/5" on the drop-down arrow for "Total no. of services"

We would require the information latest by Wednesday, 24 Sept 08.

Regards
TANG Peng Peng (Ms) | Service Management Manager | Eldercare Services
Service Management Division | National Council of Social Service
170 Ghim Moh Road #01-02 S 279621 · DID: 6210 2453 · Fax: 6462 4609 · www.ncss.org.sg