Called the M1 tech support yesterday and was berated by him for trashing the program folder in Vista to remove the program ['how can you do that? do you know you can't do that?!!!]. Not my fault the program didn't show in the applications list, the uninstaller doesn't work and plus us mac users have been dragging programs off to the trash to uninstall programs for like I don't know, since the mac was born?
Here's Apple's latest round of mac ads, to quell the rage in me:
Throne:
Off the air:
Note that I don't think the apple stores here do the 'transfer your files for free' thingy mentioned in the ads since they are just shitty apple franchisees who can't make it selling windows stuff although you can try the Mac Shop at Funan; they have very nice people there who actually knows their mac [not the apple store].
Pizza box:
Calming teas:
Friday, August 29, 2008
Thursday, August 28, 2008
wad the hell 2
It's actually kinda fun when for once, the object of complaint is not me:
From the ST online forum:
Hopefully with my rich complaint-rebutting experience, I won't be called upon to rebut this. I'm not very good at arguing; I just always happen to be right. Don't think I can argue this.
From the ST online forum:
MY MOTHER lives in Block 31 Toa Payoh East in a flat meant for senior citizens under the administration of the Thye Hua Kwan welfare organisation. I understand caretakers posted to the centre on the ground floor are meant to ensure the welfare and safety of the elderly residents, as well as distribute public donations fairly to those in need, but I regret this superior care is not what my mother has experienced.
First, on the issue of welfare. On one occasion, a drunken stranger parked himself right outside my mother's door. She asked management to call the police, but they insisted she settle the matter herself and insisted she went back up to use her own phone. While it was eventually resolved, this not the way a charity should function. That is only one of numerous occasions on which the elderly were made to feel neglected. The operator also criticised my mother to her face, in English (which she does not understand), and we found out only later from the maid who understood.
On the issue of donations, I hope resources will be allocated equitably to those in need. However, my mother often tells me donations in kind, such as food, are distributed according to the whim and fancy of the centre's operators, with leftovers discarded, which leads me to wonder if those in need actually get them. Furthermore, my mother has also witnessed the centre throwing away an item of donation, new and unused, in a spurt of temper.
Those are only a few incidents, and isolated ones. Perhaps we should re-examine how charities are run to ensure, if nothing else, the hours our children spend fund-raising do not go to waste.
Hopefully with my rich complaint-rebutting experience, I won't be called upon to rebut this. I'm not very good at arguing; I just always happen to be right. Don't think I can argue this.
Saturday, August 23, 2008
what the hell
Probably I will not be long for this job, and hopefully this world too, so I won't hold back on the names.
Background: When I joined this job more than a year ago, I actually joined Tanjong Pagar FSC. On the first day of work, I was seconded out to where I am currently. I was to learn a good half year later that the TPFSC actually earned money from this arrangement: my salary and CPF contribution came from them, but apparently they charged Home Help that amount plus plus. My Home Help manager said TPFSC claimed the plus plus was for training me; that's a load of bull. I only ever saw the TPFSC boss three times: once because I requested a meeting, the second time when he came to do the exit interview with Odie, and the last time at some Moral event. I have since left TPFSC and come under the payroll of Home Help. The Home Help boss is in charge of many many things other than Home Help, so the other time I have seen him is, once again, at official functions. But all's good until this week.
Some time ago I rejected a client on the grounds that he wasn't very homebound, to put it mildly. The client was referred by Moral Case Management, and the person who did the referral, let's call her SL, wasn't too pleased. She called the office repeatedly to request for a review. Now, usually I'm not in the office, so my colleague handles such calls and queries for me. My stance was clear: at his current functioning, the client is not eligible for home help services and any further assessment would be fruitless. My colleague communicated this to SL all the times that she called. Oneday SL called and demanded a written explanation.
I seethed. But I wrote the letter. And it was polite. And I thought that was the end of it.
But I was wrong. She wrote another letter, requesting for service on the grounds that client has COPD and some other heart conditions. And cc-ed to our boss. I called her to clarify with her, but apparently nothing got through her thick skull. She followed up with the following email to our boss:
"
Dear Boss,
Good morning. I have received a phone call from MSW Ling Shen (Moral Home Help West) at 12.14hrs while i was on home visit yesterday.
Ling Shen claimed that he has repeated many times to me that he has already discharged client Mr XXX and he would not consider opening the case. Reasons being client is not a home bound patient. When i checked with him that how come some cases who are also not home bound could receive the home help service such as escort service but he claimed that he did not know the previous cases as it was approved by other MSW as he only came 1 year ago. For him, he would not accept cases that are not approved by him. I requested him to consider escort services in view of client's medical condition but Ling Shen claimed that he would only consider re-opening the case if i could provide him with medical report and proved that client's condition has deteriorated. I have requested him to tell me the date of his review with client but he refused and said that he has seen him 2 to 3 weeks ago. Lastly, i requested Ling Shen to reply me with a letter again on the reasons but he claimed that he did not have such practice all along and also did not have the habit of reply since he has done once previously.
I have called the client later and client claimed that he had asked his friend to help him buy food sometimes and he could manage his laundry so far.
Please advice me on the whether i should refer client to home medical and home nursing services since the escort service from Moral Home Help West has been rejected?
"
-
The boss emailed me and my manager asking for an explanation so it's obvious whose side he's on. My manager is the easily ruffled sort so she decided to just offer the client our escort services anyway. I went down to see him, and here's my email reply:
"
1. Client was initially rejected because he was not homebound; Client himself mentions that he is always running around. I understand that he has a whole litany of heart problems; however, these are simply medical labels that say nothing about functional status.
2. Out of goodwill, I was instructed by my manager to offer him our escort services. That I did, but client was not home. I called him and learnt from him that he was at Potong Pasir, and he indicated that he did not need our services.
3. My manager has also called him this morning to offer him our food and escort services. Client rejected them as he indicated that our food usually comes at around 1 pm and he can't wait so long as he has to go out. He also indicated that he has a direct bus he can take from his home to the hospital.
4. I stand by my assessment. I am actually bewildered why client is even a candidate for home services.
5. With regards to written exposes detailing rejection, I hope you can understand that it is not practical or logical for me to have to answer to every rejection. I see so many clients every week it's hardly enough for me to catch my breath. Rejection is always hard for me, and already I am very liberal in my interpretation of home boundness, so you can be assured that rejections are not made wantonly.
6. With regards to approval, all cases need to be approved by me to be accepted into the service as I am the only social worker here. SL mentions a discrepancy where certain clients that seems to match disputed client's status were accepted into the service while Mr XXX was not. Indeed, those clients were assessed and approved by me, and I apologize for that, as I was lax in my assessment.
I wish to assure you and SL and the Moral Case Management team that I shall strive to be more rigid and stringent in my assessments.
Sincerely
Lingshen Chen
[addendum]
1. If SL would read the letter carefully, it states 'repeated numerously', which in no way implies I spoke to SL directly. What it does imply is my stand was made clear to her quite a few times.
2. I would also like to clarify if I have the right to reject clients.
"
-
Summary: Someone made a lousy referral, and was not willing to accept the subsequent and expected outcome which is actually kinda disrespectful to me, expects me to play by her mangly rules, and kicks up a ruckus about it.
Background: When I joined this job more than a year ago, I actually joined Tanjong Pagar FSC. On the first day of work, I was seconded out to where I am currently. I was to learn a good half year later that the TPFSC actually earned money from this arrangement: my salary and CPF contribution came from them, but apparently they charged Home Help that amount plus plus. My Home Help manager said TPFSC claimed the plus plus was for training me; that's a load of bull. I only ever saw the TPFSC boss three times: once because I requested a meeting, the second time when he came to do the exit interview with Odie, and the last time at some Moral event. I have since left TPFSC and come under the payroll of Home Help. The Home Help boss is in charge of many many things other than Home Help, so the other time I have seen him is, once again, at official functions. But all's good until this week.
Some time ago I rejected a client on the grounds that he wasn't very homebound, to put it mildly. The client was referred by Moral Case Management, and the person who did the referral, let's call her SL, wasn't too pleased. She called the office repeatedly to request for a review. Now, usually I'm not in the office, so my colleague handles such calls and queries for me. My stance was clear: at his current functioning, the client is not eligible for home help services and any further assessment would be fruitless. My colleague communicated this to SL all the times that she called. Oneday SL called and demanded a written explanation.
I seethed. But I wrote the letter. And it was polite. And I thought that was the end of it.
But I was wrong. She wrote another letter, requesting for service on the grounds that client has COPD and some other heart conditions. And cc-ed to our boss. I called her to clarify with her, but apparently nothing got through her thick skull. She followed up with the following email to our boss:
"
Dear Boss,
Good morning. I have received a phone call from MSW Ling Shen (Moral Home Help West) at 12.14hrs while i was on home visit yesterday.
Ling Shen claimed that he has repeated many times to me that he has already discharged client Mr XXX and he would not consider opening the case. Reasons being client is not a home bound patient. When i checked with him that how come some cases who are also not home bound could receive the home help service such as escort service but he claimed that he did not know the previous cases as it was approved by other MSW as he only came 1 year ago. For him, he would not accept cases that are not approved by him. I requested him to consider escort services in view of client's medical condition but Ling Shen claimed that he would only consider re-opening the case if i could provide him with medical report and proved that client's condition has deteriorated. I have requested him to tell me the date of his review with client but he refused and said that he has seen him 2 to 3 weeks ago. Lastly, i requested Ling Shen to reply me with a letter again on the reasons but he claimed that he did not have such practice all along and also did not have the habit of reply since he has done once previously.
I have called the client later and client claimed that he had asked his friend to help him buy food sometimes and he could manage his laundry so far.
Please advice me on the whether i should refer client to home medical and home nursing services since the escort service from Moral Home Help West has been rejected?
"
-
The boss emailed me and my manager asking for an explanation so it's obvious whose side he's on. My manager is the easily ruffled sort so she decided to just offer the client our escort services anyway. I went down to see him, and here's my email reply:
"
1. Client was initially rejected because he was not homebound; Client himself mentions that he is always running around. I understand that he has a whole litany of heart problems; however, these are simply medical labels that say nothing about functional status.
2. Out of goodwill, I was instructed by my manager to offer him our escort services. That I did, but client was not home. I called him and learnt from him that he was at Potong Pasir, and he indicated that he did not need our services.
3. My manager has also called him this morning to offer him our food and escort services. Client rejected them as he indicated that our food usually comes at around 1 pm and he can't wait so long as he has to go out. He also indicated that he has a direct bus he can take from his home to the hospital.
4. I stand by my assessment. I am actually bewildered why client is even a candidate for home services.
5. With regards to written exposes detailing rejection, I hope you can understand that it is not practical or logical for me to have to answer to every rejection. I see so many clients every week it's hardly enough for me to catch my breath. Rejection is always hard for me, and already I am very liberal in my interpretation of home boundness, so you can be assured that rejections are not made wantonly.
6. With regards to approval, all cases need to be approved by me to be accepted into the service as I am the only social worker here. SL mentions a discrepancy where certain clients that seems to match disputed client's status were accepted into the service while Mr XXX was not. Indeed, those clients were assessed and approved by me, and I apologize for that, as I was lax in my assessment.
I wish to assure you and SL and the Moral Case Management team that I shall strive to be more rigid and stringent in my assessments.
Sincerely
Lingshen Chen
[addendum]
1. If SL would read the letter carefully, it states 'repeated numerously', which in no way implies I spoke to SL directly. What it does imply is my stand was made clear to her quite a few times.
2. I would also like to clarify if I have the right to reject clients.
"
-
Summary: Someone made a lousy referral, and was not willing to accept the subsequent and expected outcome which is actually kinda disrespectful to me, expects me to play by her mangly rules, and kicks up a ruckus about it.
Tuesday, August 12, 2008
Monday, August 11, 2008
back from manila
Back from the Philippines, as the title implies. Will post more tomorrow as it is late and it seems that my eyesight deteoriates with the time of the day.
Nothing against the Philippines, but I am utterly and really disgusted in myself for going there.
It's like you can be educated lots which means you are supposedly intelligent and you still do silly silly things, silly self destructive things, and seeking the thrill of the solace from the brief occasional respite of repeated head-bangings. Blerdy stoopid fool.
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